Our Customers' Frequently Asked Questions

You can browse Masnou’s furniture products and choose the right one for you. You can also complete your order without creating an account if guest checkout is available on the website.

Choose the right product for you, and review the images, sizes, and specifications shown on the product page, then follow the ordering steps on the website. If you need help before confirming your order, you can contact customer service.

Yes, it is possible to modify the dimensions or certain specifications for specific products, depending on feasibility. Please contact us before confirming your order to find out which modifications are available, their cost, and the time required to complete them.

Some products are manufactured after the order is confirmed, depending on the nature of the product and the required specifications. Therefore, the production time may vary from one product to another, and the estimated delivery date will be provided upon order confirmation.

Payment methods depend on the options available at the time of purchase. You can review the payment methods shown during checkout or contact customer service to confirm the appropriate payment method for your order.

Shipping costs and delivery times vary depending on your address, the type of product, and the nature of the order. You can contact customer service to find out the estimated cost and delivery date before confirming the order.

Installation availability depends on the product type and the services available in the delivery area. Please contact us before confirming your order to check if installation is available and to find out the cost, if any.

The warranty period varies depending on the product and ranges between 3 and 10 years against manufacturing defects for some Masnou products, subject to the specific warranty terms for each product. You can review the warranty details on the product page before purchasing.

Cancellation, return, and exchange requests are subject to the terms outlined in the Return Policy and the laws applicable in Egypt. Procedures may vary depending on the nature of the product, the stage of manufacturing, and the reason for the request. Please review the Return Policy or contact customer service for details.

Contact customer service as soon as possible, explain the issue, provide the order number, and attach photos of the product if necessary. We will review the case and inform you of the appropriate course of action in accordance with applicable policies and your legal rights.

You can contact us using the contact details provided on the Masnou Furniture website. Please include your order number when inquiring about an existing order so that we can assist you more quickly.

You can inquire about the possibility of creating a custom design or size to suit your needs and your home's space. Feasibility depends on the nature of the product and the requested design, and the details and cost will be agreed upon before confirming the order.

The prices shown on the website apply to the products and specifications displayed. The final cost may vary if custom modifications or additional services are requested, and any additional charges will be clarified before the order is confirmed.

You can contact customer service to inquire about your order status and get the latest updates regarding its processing and delivery. Please provide the order number to facilitate tracking.

We strive to display clear images and specifications for our products, but slight variations in color shades may occur due to lighting or screen settings. Therefore, we recommend reviewing the material details and colors shown on the product page before purchasing.

You can select multiple products and add them to your shopping cart if the cart feature is available for these products. Processing and delivery times may vary depending on the type of each product and the nature of the order.