Purchase methods and payment policy

Purchase Methods and Payment Policy 

 

At Masnoo Furniture, we are committed to providing a clear and easy purchasing experience, from selecting the product to receiving it. Below, we explain the purchasing steps, payment methods, down payment terms, delivery dates, and other important details.

First: Purchase Methods

You can order Masnoo products in one of the following two ways:

1. Purchasing through the website

• Browse the products and choose the one that suits you.

• Submit your order through the website.

• Our customer service team will contact you to confirm the order details, dimensions, specifications, price, payment method, and estimated delivery date.

• After confirming the details and agreeing on the payment terms, the order procedures will be completed.

2. Purchasing through customer service

• You can contact customer service and send the product name or an image.

• The specialist will provide you with the price, specifications, and available details.

• If you request changes to the dimensions or specifications, the details and final cost will be agreed upon before confirming the order.

• After you approve the details, the payment procedures will be completed, and the order will be confirmed.

All products are manufactured after the order is confirmed according to the agreed specifications. You may request modifications to the products displayed on the website after they have been reviewed and approved by the Masnoo team.

Second: Order Confirmation Steps

1. Select the product and specify the required dimensions and specifications.

2. Review the final price, delivery cost, and any additional fees, if any.

3. Determine the payment method, down payment amount, and remaining balance payment schedule.

4. Pay the agreed down payment and send proof of payment when requested.

5. The order will be confirmed by customer service, and manufacturing will begin after confirming receipt of the down payment and completion of the order requirements.

Please confirm all order details before final approval, including dimensions, colors, materials, specifications, price, and estimated delivery date.

Third: Available Payment Methods

The order amount can be paid using the available payment methods confirmed by customer service, which include:

• Visa.

• Mastercard.

• ValU.

• Sympl.

• Vodafone Cash.

• Bank transfer.

• Payment upon delivery for the remaining balance, if agreed upon in advance.

Available payment methods may vary depending on the order, and the appropriate method will be confirmed before completing the purchase.

Fourth: Down Payment Policy and Payment Schedule

Since Masnoo products are manufactured after the order is confirmed, a down payment must be paid before manufacturing begins. The down payment percentage and payment schedule vary depending on the product type and agreed order terms.

1. Standard products displayed on the website

The down payment amount and remaining balance will be determined upon order confirmation, and the customer will be informed of the payment details before manufacturing begins.

2. Products involving modifications or special specifications

In the case of changes to dimensions or specifications, or manufacturing the product according to a special request, the payment schedule will be as follows, unless otherwise agreed in writing:

• 50% as a down payment before manufacturing begins.

• 25% during execution, according to the stage agreed upon with customer service.

• 25% upon delivery.

3. Cash-on-delivery orders exceeding 10,000 EGP

A down payment of 50% of the total order value must be paid before manufacturing begins, and the remaining balance paid upon delivery, unless another arrangement is agreed upon and confirmed by customer service.

Choosing cash on delivery does not exempt the customer from paying the agreed down payment before manufacturing begins.

4. Down Payment Payment Methods

The down payment can be paid through an online payment link provided by customer service, by bank transfer to the company's official account, or using one of the other payment methods confirmed by the company as available for the order.

Payment details must be issued through Masnoo's official communication channels, and proof of payment must be kept until receipt of the amount is confirmed.

Fifth: Manufacturing and Delivery Timelines

The estimated delivery date is determined based on the product type, its specifications, the delivery location, and manufacturing requirements.

• Some orders may take up to 15 business days or more, depending on the nature of the product and the required specifications.

• The customer will be informed of the estimated duration upon order confirmation.

• Delivery time may vary depending on the governorate, area, and nature of the order.

• The delivery date will be confirmed with the customer through customer service and may change in exceptional circumstances or in the event of operational or logistical obstacles.

If the due amount is not paid by the agreed date, including the amount required at least two days before delivery when applicable to the order, the company has the right to reschedule the delivery date to the next available date after notifying the customer.

Sixth: Delivery and Furniture Lifting Fees

The delivery cost is determined based on the delivery location and the nature of the order, and the customer will be informed of it before order confirmation.

Additional fees may apply in cases of manual furniture lifting, if the elevator cannot be used, or if there are difficulties moving the product, especially on high floors, including floors above the fourth floor.

Any additional fees will be determined based on factors such as:

• The number of floors and the nature of the building entrance.

• Staircase width and maneuvering space.

• Product size and weight.

• The number of workers required to complete the lifting process.

The customer must be informed of any additional fees and approve them in advance through customer service. It is not recommended to pay any additional amounts to the delivery team without confirming that they have been approved by the company.

Seventh: Order Modification Policy

If the customer wishes to modify the dimensions, colors, materials, or any specifications after order confirmation, they must contact customer service.

Modifications are subject to review and approval by the company and may result in a change in price or delivery date. If manufacturing has already begun, the modification may require an additional cost to cover the direct expenses resulting from it, after explaining this to the customer and obtaining their approval.

No modification will be carried out until its details, cost, and impact on the delivery date have been agreed upon.

Eighth: Order Cancellation and Down Payment Refund

The customer may request to cancel the order before manufacturing or the implementation of special modifications begin, within a maximum period of 48 hours from order confirmation, according to the announced cancellation terms.

After manufacturing begins or the customer's special modifications are implemented, the down payment will not be refunded according to the agreed terms, subject to the rights and exceptions established under applicable laws.

If the company is unable to fulfill the order, supply the product, or deliver it due to a reason attributable to it, the paid amounts will be processed and refunded according to the situation and legal obligations, without prejudice to the customer's legally established rights.

For more details, please review the Cancellation, Exchange, and Refund Policy on the Masnoo website.

Ninth: Responsibility for Reviewing Dimensions and Specifications

The customer is responsible for reviewing the dimensions provided to the company and ensuring that the product's dimensions fit the designated space, including entrances, stairs, elevators, and installation space, before order confirmation and the start of manufacturing.

The company is committed to manufacturing the product according to the agreed and confirmed specifications. If you have any questions regarding the dimensions or the possibility of installing the product, please contact customer service before approving the order.

Tenth: Product Inspection Upon Delivery

We advise the customer to inspect the product upon delivery to ensure its condition and compliance with the agreed specifications.

If visible damage, a discrepancy in specifications, or a problem with the product is noticed, please contact customer service as soon as possible, preferably within 48 hours of delivery, explaining the problem and attaching photos where possible to facilitate the review.

A delay in reporting or the absence of an unboxing video does not, on its own, waive the customer's legal rights related to manufacturing defects or non-compliance.

Eleventh: Payment Confirmation and Transaction Security

Payments are made through the payment methods confirmed by the company as available to the customer. Please keep the transfer receipt or electronic proof of payment until receipt of the amount is confirmed and recorded on the order.

To maintain the security of your transactions, do not share your bank card details, passwords, or verification codes with anyone, and make sure to communicate through Masnoo's official channels.

Twelfth: Customer Service and Communication

To inquire about products, prices, the down payment, payment methods, or manufacturing and delivery dates, you can contact us via:

• Customer Service: 01080712543

• Execution and Manufacturing Follow-up: 01080712542

• Email: info@masnoofurniture.com

• Website: www.masnoofurniture.com

The Masnoo team is happy to assist you and answer your questions before order confirmation to ensure that all details and terms are clear.

Masnoo Furniture— Furniture made to stay.