Terms and Conditions

Terms and Conditions
Terms of Use | Masnoo Furniture

Welcome to the Masnoo Furniture website, available at www.masnoofurniture.com.

These Terms of Use set out the terms and conditions governing the use of and browsing of the website and the ordering of products through it. By using the website or placing an order, you acknowledge that you have read and understood these terms, without prejudice to any rights you may have under the laws in force in the Arab Republic of Egypt.

1. About Masnoo Furniture

Masnoo Furniture is a brand specializing in furniture, offering options to modify or customize certain products according to specifications and feasibility.

The information, images, and descriptions published on the website are intended to clarify the products and their specifications and to help you make a purchasing decision. The products available for sale are subject to the specifications stated on each product page, as well as any details agreed upon when the order is confirmed.

2. Use of the Website

The website must be used for lawful purposes and in compliance with these terms and applicable laws.

When using the website, you agree not to:

  • Use the website for any unlawful or fraudulent activity.

  • Enter or publish any content that contains threats, abuse, defamation, or infringes on the rights of others.

  • Attempt unauthorized access to the website, its systems, or its data.

  • Disrupt the website or adversely affect its performance or security.

  • Use automated software or technical means to extract data or copy the website's content on an unauthorized scale.

  • Use the Masnoo name, logo, or product images in a way that suggests an official relationship or approval that does not exist.

We may take appropriate action in the event of misuse of the website or violation of these terms, commensurate with the nature of the violation and applicable law.

3. Product Information and Images

We strive to present product information, images, specifications, and prices as accurately and clearly as possible.

However, limited differences in color shades or the appearance of materials may occur due to differences in lighting, screen settings, or the nature of the materials used. Therefore, please refer to the written specifications provided on the product page when making a purchasing decision.

If there is a material discrepancy between the product and the agreed specifications, the matter will be handled in accordance with the customer's rights and applicable legal obligations.

4. Prices and Offers

Product prices are displayed in Egyptian pounds unless expressly stated otherwise.

Prices and offers are subject to update from time to time. The prices and fees applicable to the order will be clarified before it is confirmed, according to the available purchase and delivery method.

If there is an obvious error in the price of a product or in the details of an offer, we reserve the right to review the order and contact the customer to clarify the matter before it is completed, while respecting the customer's established legal rights.

Offers or discounts are only valid according to their terms, duration, and the products they cover.

5. Placing and Confirming the Order

You can place a purchase order through the website using the available ordering methods.

We may contact you to confirm the order details, product specifications, required sizes or modifications, payment method, delivery address, and estimated delivery date.

Submitting the order alone does not constitute final confirmation to begin manufacturing or execution. The order is considered confirmed according to Masnoo's approved confirmation procedures and after agreeing on its basic details.

Please ensure that the contact details, address, and required specifications are correct before confirming the order.

6. Custom-Made and Customized Products

Some Masnoo products may be manufactured after the order is confirmed, and options to modify sizes or certain specifications may be available for specific products.

In such cases:

  • The specifications and modifications that can be implemented will be agreed upon in advance.

  • The execution time may vary depending on the nature of the product, materials, and required modifications.

  • The agreed sizes, colors, and details must be reviewed before approving the order.

  • Some modifications may not be possible after manufacturing has begun or after the materials designated for the order have been purchased.

Cancellation, modification, or return requests are subject to the relevant published policy and applicable laws. These terms are not intended to waive any of the customer's legal rights.

7. Payment Methods and Fees

The payment methods available to the customer will be clarified before the order is confirmed and may vary depending on the product or ordering method.

If there are additional fees associated with a particular payment method, including cash on delivery if available, these fees must be clarified to the customer before completing the order.

The customer is obliged to pay the agreed amounts according to the payment method and the terms of the confirmed order.

8. Shipping, Delivery, and Receipt

Shipping and delivery operations, delivery dates, and related fees are subject to the shipping and delivery policy published on the website and the details agreed upon when the order is confirmed.

Please provide a correct address and an available phone number to coordinate the delivery date.

Delivery dates may be affected by transportation conditions or circumstances beyond reasonable control. In such cases, we will endeavor to contact the customer and clarify the latest developments.

Please inspect the product upon receipt and report any visible damage or noticeable discrepancy from the order as soon as possible, without prejudice to the customer's established legal rights.

For details regarding postponement or rescheduling delivery or receipt, please refer to the shipping and delivery policy.

9. Cancellation, Returns, Exchanges, and Refunds

Purchase cancellation, return, exchange, and refund requests are subject to the policies published on the website and the provisions of the Egyptian Consumer Protection Law and applicable regulations.

Procedures may vary depending on the nature of the product, whether it is standard or manufactured according to special specifications requested by the customer, the stage of order execution, and the reason for the cancellation or return request.

Please review the relevant shipping, delivery, and return policy before placing the order. No provision in these terms may be interpreted as exempting Masnoo from its legal obligations or as a waiver by the customer of rights that cannot legally be waived.

10. Warranty and Manufacturing Defects

The warranty period, scope, and terms for each product are specified in the information provided on the product page or in the warranty documents provided to the customer.

The warranty periods for some Masnoo products range from 3 to 10 years depending on the product, and the warranty against manufacturing defects is subject to the terms specified for each product.

The warranty does not necessarily cover all types of damage or defects resulting from misuse, accidents, or unauthorized modifications, in accordance with the applicable warranty terms and without prejudice to any of the customer's legal rights.

To file a warranty claim, please contact customer service with the order number or purchase details and a description of the problem, and attach photos or additional information when necessary.

11. Intellectual Property

Intellectual property rights related to the website, including the brand name, logo, texts, designs, images, graphics, and product content, belong to Masnoo Furniture or the licensed rights holders, as the case may be.

Your use of the website does not grant you any ownership rights in these materials.

The website's content may not be copied, republished, distributed, sold, or commercially exploited without prior written permission from the rights holder, except as permitted by law.

You may browse the website and use its content for personal purposes related to learning about and purchasing products.

12. Customer-Submitted Content

If you send us photos, files, specifications, or notes related to your order, you acknowledge that you have the right to send them and that their use for the purpose of reviewing or executing the order or providing after-sales service does not infringe on the rights of others.

We will use these materials only to the extent necessary to process your order and in accordance with the privacy policy and applicable laws.

Sending your photos or designs does not constitute automatic consent to their use in advertising or publication to the public. Any separate marketing use requires appropriate consent where required by law.

13. External Links and Services

The website may contain links to external websites or services to facilitate access to additional information.

These websites are not necessarily managed or controlled by Masnoo. Therefore, please review their terms of use and privacy policies when visiting them.

The presence of an external link does not affect Masnoo's liability for the products or services it provides directly.

14. Limitation of Liability

We make reasonable efforts to maintain the accuracy of the information available on the website and ensure its continued operation, but we do not guarantee that the website will be free from interruptions or temporary technical failures.

We are not liable for damages resulting solely from unlawful use of the website or from causes beyond reasonable control, to the extent permitted by law.

This clause is not intended to exclude or limit any liability that cannot be excluded or limited by law, including legal obligations related to products, manufacturing defects, and consumer rights.

15. Privacy and Data Protection

We are committed to handling personal data collected through the website in accordance with our published privacy policy and applicable laws.

Please review the privacy policy to learn about the types of data we may collect, the purposes for which it is used, how it is handled, and privacy-related contact methods.

16. Amendments to the Terms of Use

We may update these terms from time to time to clarify procedures or to reflect changes in our services or legal requirements.

The updated version will be published on this page with an updated last modified date. The amendments will take effect in accordance with applicable law, without prejudice to any rights or obligations that arose before the amendments.

We recommend that you review this page periodically to view the latest version of the terms.

17. Governing Law and Dispute Resolution

These terms are governed by the laws in force in the Arab Republic of Egypt.

In the event of a complaint or dispute related to the use of the website or any order, we will endeavor to resolve it by contacting the customer and reaching a suitable solution.

This does not prevent the customer from seeking recourse through the competent authorities or exercising any legal rights they may have.

18. Contacting Us

If you have inquiries regarding the terms of use, products, or orders, you can contact us through:

Please include the order number, if any, to facilitate the review of your inquiry.

Masnoo Furniture — Furniture made for your home.